Support

Please refer to the sections below for assistance on the different steps to generate and issue your SSL Certificates:

• Generate your CSR (Certificate Signing Request)
• Validation of your Application
• Installing your Certificate

Identifying the 'Root' and 'Intermediate' Certificates.
Throughout the installation documentation, certificates are referred to as the 'root' and 'intermediate' certificate.
You will receive three (3) certificates from CSC, which can be identified as follows:

• TrustedSecureCertificateAuthority.crt - the INTERMEDIATE certificate.
• .crt - the site certificate, i.e. the certificate you requested.
• The remaining certificate is the ROOT certificate - this may be the 'Entrust Secure Server CA' or 'AddTrust External CA Root', depending on when your certificate was issued.

For further assistance, please contact your dedicated account manager or our toll free support center at 888-386-2122.